Service Updates

VidyoMobile: The Must-Have App for Your Mobile Workforce

"Connectivity is like oxygen for today's mobile workers. The improved ability to work anywhere as long as they are connected appears to be driving higher productivity. This reinforces the need for IT departments to provide services that ensure high quality, safe and affordable global connectivity for their employees," -- MarketWired.

The new mobility required of today's workforce demands new strategies for properly equipping those workers.

Picture the following scenario. Your primary client just offered you the largest contract your business has ever seen -- providing you can deliver his or her request quickly. It's the opportunity of a lifetime, and passing it up is unthinkable.

You've got the staff and the expertise to fulfill this request, but unfortunately, they're currently scattered across the globe. Perhaps your best IT folks are in the office, but half of your marketing department is at a leading industry conference in Mumbai, your Research and Development head is working from home, and your go-to employee from Accounting is on vacation.

Your key players all have different mobile devices, and you need them on a video conference call in an hour, or the deal disintegrates. What do you do?

Do you have a solution?

With the free VidyoMobile app installed on your workers' devices, you're all set. Whether Andriod or iOS based, VidyoMobile allows your scattered employees to digitally meet face to face at a moment's notice.

Because VidyoMobile can connect via Wifi, 3G, or 4G, your team can assemble despite the fact that they each may have to access wireless connectivity using different protocols. Your now quickly assembled team will enjoy the seamless integration with your Vidyo subscription services delivered by Batipi.

Don't let that once-in-a-lifetime contract elude you due to inability to quickly and efficiently assemble your team, regardless of their physical location or mobile device.

To get started using the VidyoMobile feature with your account, have users download the respective application for iOS and Android, from their mobile or tablet device.  Each user will require their account login details, such as, the portal url, along with the username and password.  Contact us for more detailed instructions.

VidyoGateway: Where Old Meets New

In the fast moving world of technology, it's a common problem: You've invested in a legacy telepresence system that still has plenty of life left. But you also want the benefits and efficiency of new video conferencing technology as well. That's where equipment such as the VidyoGateway comes in handy.

VidyoGateway enables your existing video conferencing system to integrate with Vidyo infrastructure, thus allowing you to continue to use the equipment that you've already purchased for as long as possible. VidyoGateway facilitates interoperability between legacy endpoints and also provides secure video, audio, signaling and content sharing with any Vidyo endpoint, including VidyoDesktop, VidyoRoom, VidyoMobile and Vidyo Panorama.

VidyoGateway offers a user experience that includes the ability to connect and control legacy endpoints and cameras, mute audio and select video privacy for participants, add additional legacy endpoints, and a customizable voice response feature. In addition, VidyoGateway makes administrative tasks easy, allowing for the real-time monitoring of resource utilization, built in security management and the creation of reusable profiles.

VidyoGateway is available as an appliance or via a virtual edition that features the same performance and capacity as the appliance. Up to 50 audio-only ports are available on the system and multiple VidyoGateways can be stacked to allow for more supported ports.

The world of technology moves fast. Batipi offers scalable cloud hosting, flexible price plans and cutting edge technology -- including the VidyoGateway feature -- to help you stay ahead. And with VidyoGateway, you can keep the equipment you've invested your money in as you go.  Contact us to learn more about using the Gateway service with your account.  It's as simple as placing a direct call!

 

VidyoReplay Offers Powerful Benefits Across Multiple Verticals

Consider this scenario, an important meeting (via video conference) is about to start and your colleague is held up and cannot join. Are you really going to take notes? Or consider this scenario, the management team would like to share a message (via video conference), to the whole department.  Does it make sense to have 50 people trying to login to the video conference...plus there are bandwidth considerations! 

These are just a few examples how the VidyoReplay option can provide an impressive amount of flexibility to your video conferencing service.  With VidyoReplay, registered users are able to easily record video conferences or webcast their meetings, thereby delivering important messages to those unable to participate in real-time. The uses of VidyoReplay are vast: 

  • customer support alerts,
  • product announcements,
  • medical consultations,
  • lectures,
  • training,
  • and more.

In the Solutions Scenarios document published at their website, Vidyo describes potential use cases for VidyoReplay across multiple verticals. Consider these examples:

Education

Students who miss class may catch up on lessons and lectures. Even those who catch presentations in real-time may revisit them later as a way to review or clarify what was learned. Educators in remote areas may close the distance between students and instructors who are separated by geography. 

Outside of the classroom, VidyoReplay is also an important resource for training and updating K-12 teachers on policies and procedures. Districts may also facilitate courses for Continuing Education Units (CEUs) on-line while honoring the demands of teacher schedules. Post-graduate offerings can also be made more accessible to those working full-time jobs.

Healthcare

Providers may record consultations with patients and with other medical experts in order to make diagnoses and record their analyses. PC-based scans (e.g. ultrasounds and MRIs) may be streamed into the conference and captured as part of the recording. Physicians may benefit from recorded medical conferences presentations and stay up-to-date on the latest in treatment developments. Mental health providers who work remotely may record teleconferencing sessions with patients and review these sessions later for nonverbal cues important to the patient's progress and care. Insurers may use recorded consultations as proof of treatment and appropriateness of claims.

Legal Services

VidyoReplay may assist with taking witness depositions. Recorded conversations with clients may also be used to keep client costs down--enabling remote consultations--as well as to enable efficient strategy development among the full legal team. Attorneys who conduct focus groups may also find use for VidyoReplay in reviewing participant discussions.

Global Enterprise

Organizations with branches all over the world, may significantly reduce travel costs by enabling remote training. The ability to access important trainings and updates outside of the real-time conference, is especially important when considering significant differences in time zones. For instance, a company in Chicago, Illinois, does not have to deliver a presentation at midnight to accommodate a colleague in Sydney, Australia, where it is 3:00 the following afternoon.

No matter your industry, VidyoReplay can be an important tool. Contact us today for more information about adding this feature to your account.

Vidyo on Windows 8

We've had a few questions about support for Vidyo on Windows 8. To clarify, there are no concerns with Vidyodesktop working in the Windows 8 operating system. The issue encountered is the latest version of Internet Explorer (IE), which comes by default with Windows 8 and is not currently supported.

Microsoft changed the browser characteristics of the current IE to be completely non-standard and non-conforming, breaking many things in the process. The next update of Vidyo desktop should be supporting the current version of IE. It's unclear at this point, weather the update will support the Metro User Interface.

Workaround: Compatibility mode

Besides using an alternate browser (Chrome, Firefox), there is a work around by changing IE to compatibility mode. Further instructions can be found here on changing Windows to compatibility mode.

Update to our hosted Vidyo Conference Service

We recently completed an update to our hosted Vidyo conferencing services.  The latest version by Vidyo brings HD video conferencing to your mobile device, allows you to stream media during your meetings & includes support for Linux users.  Learn more about some of the exciting new features now available:

Vidyo Mobile

iPad and iPhone

You can now access VidyoMobile for iOS through the Apple apps store. This does not yet allow guest access, so is only for registered users.

Android

We are now participating in the Android beta. You can download VidyoMobile at the Android marketplace. This does not yet allow guest access, so is only for registered users.

Linux Support!

We are now participating in the Linux beta. Ubuntu is the primary platform, but it may work on other Linux clients as well. Simply access your portal or a guest invitation link from a Linux machine and download the client.

Display Names

You can now display names of other participants in your conference.

a.      Click the configuration icon

b.      Select Options

c.       Check Show Participants Names

Configure Playback Device

Also under Options, you can select which of your playback devices rings when you have an incoming call.

Vidyo Media Player

There is now a Vidyo Media Player that allows you to stream media through your video conference.  Click here for the player and the quick reference guide for using it.

Place direct video calls from your system tray

 You can now place calls directly from your systray icon (windows) by right clicking.

a.      Start my meeting takes you directly to your meeting room

b.      Place a call brings up the portal allowing you to call someone else, just as if you had logged in on the web.

Check out the latest reference guide to get up to speed.  Learn more about our video conference services.

 

 

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